Warranty Information

The LUMACORE Warranty & Money-Back Guarantee

At LUMACORE, we stand behind the quality, craftsmanship, and performance of every product we create. We believe your investment in advanced light therapy technology should come with complete confidence.

That's why every LUMACORE device is backed by our 1-Year Limited Manufacturer's Warranty and 60-Day Money-Back Guarantee.

60-Day Money-Back Guarantee

Experience LUMACORE with confidence — risk-free for 60 days.

We want you to feel completely confident in your purchase. That's why every LUMACORE device comes with a 60-Day Money-Back Guarantee.

Try your device in the comfort of your home. If you're not completely satisfied with your purchase for any reason, you may request a return within 60 days of delivery for a refund of the purchase price.

How to Request a Refund

  1. Email lumacoretech@gmail.com within 60 days of receiving your order.

  2. Include your order number and let us know you'd like to initiate a return.

  3. Our support team will respond within 1–2 business days with return instructions.

  4. Once your return is received and inspected, your refund will be processed to your original payment method.

1-Year Limited Warranty Coverage

Every LUMACORE device includes a 1-Year Limited Manufacturer's Warranty beginning on the date of delivery.

This warranty covers:

  • Manufacturing defects

  • Electrical component malfunctions

  • LED performance failures

  • Power adapter defects

  • Workmanship issues under normal use

If your device experiences a covered issue within the warranty period, LUMACORE will repair or replace it at no cost to you.

What Is Not Covered

The 1-Year Limited Warranty does not cover:

  • Damage caused by misuse, abuse, or improper storage

  • Water damage or exposure to liquids

  • Unauthorized modifications or repairs

  • Normal wear and tear

  • Cosmetic damage that does not affect performance

  • Damage caused by improper voltage or third-party accessories

These exclusions apply to warranty claims and do not automatically disqualify a return under the 60-Day Money-Back Guarantee.

How to Submit a Warranty Claim

If you believe your device qualifies for warranty service:

  1. Email lumacoretech@gmail.com.

  2. Include your order number and a detailed description of the issue.

  3. Attach photos or videos showing the problem, if applicable.

Our support team will review your claim and respond within 1–2 business days with next steps.

If approved, we will provide return instructions or arrange for a replacement device.

Replacement Policy

If a warranty replacement is issued:

  • The replacement device will carry the remainder of the original warranty period.

  • We may replace the device with the same model or an equivalent upgraded model if the original is unavailable.

Our Commitment to You

At LUMACORE, your satisfaction is our priority.

We are committed to delivering premium light therapy and recovery technology backed by dependable customer support.

Questions? We're here to help.

Email: lumacoretech@gmail.com