At LUXE LAB, your satisfaction and confidence in our products are our top priorities. We want you to feel completely confident and delighted with every purchase — which is why we offer a 30-Day Risk-Free Return & Refund Policy.

30-Day Risk-Free Guarantee

If you are not fully satisfied with your purchase for any reason, you may return it within 30 calendar days of delivery for a full refund, exchange, or store credit — no questions asked.

Eligibility Requirements:
To qualify for a refund or exchange:

• The item must be returned within 30 days of the date the order was delivered.

• The product should be returned in original condition — undamaged, unwashed, and with all original packaging and accessories included.

• Proof of purchase (order number or receipt) must be provided.

How to Initiate a Return

1. Contact our customer support team at luxelab@gmail.com with your order details (order number and date).

2. Our team will send you simple instructions and a return authorization.

3. Pack the item securely with all original materials.

4. Ship the item back using the return label provided (if applicable).

Please note: Return shipping fees are the responsibility of the customer unless the return is due to a defect, damage, or a LUXE LAB error.

Refund Processing

Once your return is received and inspected, we will notify you via email about the status of your refund.

• Approved refunds will be issued to the original method of payment.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card provider.

Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us immediately at Luxelab@gmail.com with photos and your order details. We will resolve the issue quickly and at no additional cost to you.

Need Assistance?
Our customer support team is here to help:
📧 luxelab@gmail.com

Thank you for choosing LUXE LAB — where confidence, quality, and your satisfaction are guaranteed.